ILA Express (“ILA Express”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Statement explains how we collect, use, disclose, store, and protect your personal data when you visit https://ilaexpress.com, contact us, or use our products and services.
By using our website, you acknowledge the practices described in this Privacy Statement.
1. Information We Collect
Depending on how you interact with us, we may collect information including:
Personal Information
- Full name
- Company name
- Job title
- Email address
- Telephone number
- Business address
- Country or region
Business Information
When requesting quotations or placing orders, we may also collect:
- Company registration details
- Shipping and billing addresses
- Purchase information
- Product requirements
- Payment-related information (excluding complete payment card details where processed by third-party providers)
Technical Information
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser type
- Operating system
- Device information
- Pages visited
- Referral website
- Date and time of access
- Cookies and similar technologies
2. How We Use Your Information
We use your information to:
- Respond to enquiries
- Prepare quotations
- Process orders
- Arrange deliveries
- Provide customer support
- Coordinate rental and leasing services
- Improve our products and services
- Maintain website security
- Analyze website performance
- Comply with legal and regulatory obligations
- Communicate important updates relating to our services
Where permitted by law, we may also send business-related information about products or services that may be relevant to your organisation. You may opt out of such communications at any time.
3. Legal Basis for Processing
Where applicable, we process personal information based on one or more of the following:
- Your consent
- Performance of a contract
- Compliance with legal obligations
- Our legitimate business interests, provided these do not override your privacy rights
4. Sharing Your Information
We do not sell or rent your personal information.
We may share information with trusted third parties where necessary to operate our business, including:
- Logistics and shipping providers
- Manufacturers and suppliers
- Payment service providers
- IT service providers
- Website hosting providers
- Professional advisers
- Government authorities where legally required
All third parties are expected to handle personal information responsibly and only for legitimate business purposes.
5. International Data Transfers
As an international trading company, we may transfer personal information to suppliers, logistics partners, or service providers located in other countries.
Where personal data is transferred internationally, we take reasonable steps to ensure it receives an appropriate level of protection in accordance with applicable laws.
6. Data Security
ILA Express implements appropriate technical and organisational measures to protect personal information against:
- Unauthorized access
- Loss
- Misuse
- Alteration
- Disclosure
- Destruction
While we strive to safeguard your information, no method of electronic transmission or storage can be guaranteed to be completely secure.
7. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Provide our services
- Maintain business records
- Meet legal and regulatory obligations
- Resolve disputes
- Enforce contractual rights
When information is no longer required, it will be securely deleted or anonymised where appropriate.
8. Cookies
Our website uses cookies and similar technologies to improve functionality, remember preferences, analyze website traffic, and enhance the user experience.
For more information, please refer to our Cookie Policy.
9. Your Rights
Depending on your location and applicable law, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of personal information where appropriate
- Withdraw consent where processing is based on consent
- Object to certain types of processing
- Request restriction of processing
- Request a copy of your personal data where applicable
We will respond to legitimate requests in accordance with applicable legal requirements.
10. Third-Party Websites
Our website may contain links to third-party websites.
ILA Express is not responsible for the privacy practices or content of external websites. We encourage you to review the privacy policies of those websites before providing personal information.
11. Children’s Privacy
Our website and services are intended for businesses and professional users.
We do not knowingly collect personal information from children under the age of 16.
If we become aware that such information has been collected unintentionally, we will take reasonable steps to delete it.
12. Changes to This Privacy Statement
We may update this Privacy Statement from time to time to reflect changes in our business, technology, or legal obligations.
Any updates will be published on this page together with the revised “Last updated” date.
13. Contact Us
If you have any questions regarding this Privacy Statement or the way we handle personal information, please contact us:
ILA Express
Website: https://ilaexpress.com
Email: [email protected]